PetMasti Food & Tiffin Service

Operated by Resk Enterprises

Effective Date: 11 August 2026
Last Updated: 11 August 2026

1. Information We Collect

Depending on the service you use, we may collect your fullname, mobile number, email address, delivery address, billing address whereapplicable, city/area, and information required to fulfil your food or tiffinorder.

We may also collect order details such as tiffin plans, foodorders, meal preferences, delivery instructions, order date and time, orderamount, and order/booking history.

2. Payment Information

When you make an online payment, payment processing may behandled through Razorpay or another authorised payment service provider.

PetMasti / Resk Enterprises does not intentionally storeyour complete debit card, credit card, UPI PIN, CVV, net-banking password orother payment-instrument credentials on its own servers. Payment-relatedinformation is processed by the relevant payment service provider according toits applicable policies and security requirements.

3. How We Use Your Information

We may use collected information to process and fulfil foodand tiffin orders; deliver orders; manage subscriptions or meal plans; processonline payments; confirm bookings; contact you regarding orders or services;provide customer support; handle cancellations, refunds and complaints; improveour services; prevent fraud or misuse; maintain business and transactionrecords; and comply with applicable legal and regulatory requirements.

4. Sharing of Information

We may share necessary information with trusted thirdparties where reasonably required to provide our services, including paymentgateway/service providers, delivery partners, technology and website serviceproviders, customer-support providers, professional service providers, andgovernment or law-enforcement authorities where legally required.

We do not sell your personal information to third partiesfor their independent marketing purposes.

5. Food Delivery and Service Fulfilment

To deliver your food or tiffin order, we may need to sharerelevant information such as customer name, mobile number, delivery address,order details and delivery instructions with delivery personnel or serviceproviders.

6. Cookies and Technical Information

Our website may use cookies and similar technologies to keepthe website functioning properly, understand website usage, improve userexperience, maintain security and analyse website performance.

7. Data Security

We take reasonable technical and organisational measures toprotect personal information against unauthorised access, misuse, loss,alteration or disclosure. However, no internet transmission or electronicstorage system can be guaranteed to be completely secure.

8. Data Retention

We retain personal and transaction information only for aslong as reasonably necessary for providing services, maintaining order andtransaction records, customer support, accounting and business requirements,resolving disputes, preventing fraud, and complying with applicable legal andregulatory obligations.

9. Your Rights

Subject to applicable law, you may request access to,correction or updating of your personal information, withdrawal of consentwhere applicable, or deletion where legally permitted. Requests may be subjectto reasonable identity verification.

10. Children's Privacy

Our services are intended for general customers and are notspecifically directed toward children. We do not knowingly request unnecessarypersonal information from children.

11. Third-Party Websites and Services

Our website may contain links or integrations to third-partyservices, including payment gateways. We are not responsible for the privacypractices, content or security practices of third-party websites.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time toreflect changes in our services, technology, applicable laws, payment orservice providers, or privacy practices. The updated version will be publishedon this page with a revised Last Updated date.

13. Contact Us

Resk Enterprises

Brand: PetMasti Food & Tiffin Service

Website: www.petmasti.com

Phone / WhatsApp: 08062179297

Email: reskenterprises@gmail.com/petmasti36@gmail.com

Address: 309 Second floor Dss Complex Chhattisgarh Bilaspur

Privacy / Grievance Contact: Pradeep Singh

Privacy / Grievance Email: petmasti36@gmail.com